Frequently Asked Questions

Quick answers. Contact us if you need more help. Contact our team

Do I need a prescription?

Therapy mode and pressure follow your clinician’s prescription. Some orders require a prescription or compatibility check before processing. Contact our team

Where do I check price and VAT?

Prices are in AED. Review your package and delivery in the checkout summary. Eligible medical equipment is zero-rated; tax invoices are available on request. Full details

Which payment methods are available?

Available payment methods appear at checkout and depend on destination and eligibility. Tabby is subject to approval and its terms. Full details

What does UAE delivery cost?

CPAP and BiPAP masks: free delivery. Other orders: free from AED 250; AED 32 below, after discounts. No minimum order value. Full details

How fast is UAE delivery?

Same day or next day after order confirmation. Contact us to confirm time-sensitive deliveries. Full details

Do you deliver to the Gulf and worldwide?

Eligible Gulf orders arrive in 4–7 days after confirmation. Rates, product restrictions and customs depend on destination; delivery outside the UAE is not free. Full details

How do I track my order?

Use your order number and email on Track Order. Courier links are shared after collection; our own-driver deliveries may have no courier tracking number. Full details

Can I return an item?

New, unopened items: within 14 days with return authorization. Opened or used hygiene products, devices and sleep tests are excluded; check the full terms before opening. Full details

When will I receive a refund?

After return inspection and approval, refunds go to the original payment method within 7–10 days. Bank posting times may vary. Full details

What warranty do devices have?

Devices have a 2-year warranty; the Rove 6 battery has 6 months. Masks, consumables and separate accessories follow their own terms. Full details

What if my order is damaged or incomplete?

Check the packaging and contact us promptly with your order number and clear photos so we can investigate and arrange the appropriate remedy. Full details

How do I choose a mask and size?

Start with your clinician’s recommendation and the exact model’s size guide. Our team can help with fit, compatibility and available mask trials in Dubai. Full details

Which supplies fit my machine?

Tubing, filters and water chambers are model-specific. Check your device model and part number before ordering. Full details

What is the difference between CPAP and BiPAP?

CPAP provides continuous pressure; BiPAP provides separate inhale and exhale pressures. Modes are not automatic substitutes; follow your diagnosis and prescription. Full details

Can you help with setup?

Yes. We provide use and care guides and WhatsApp product support. Clinical pressure and therapy settings must follow your prescription. Full details

How does the Belun Ring sleep test work?

A one-night home service: we deliver the ring and collect it the next day. You are booking a test, not buying the ring. Unusable recordings are repeated free. Full details

Can clinics and hospitals request a quotation?

Yes. Send the models, quantities and required accessories through our quotation page or by email. Full details

How can I contact White Aspects?

Call or message +971 56 435 3565, or email sales@whiteaspects.com. WhatsApp is available 24/7; see Contact for showroom visiting hours. Full details