Shipping & Delivery

Shipping & Delivery

Last updated: 5 October 2026

UAE delivery

UAE delivery: same day or next day after order confirmation. This timeframe applies across our UAE product range; there is no separate brand-specific delivery delay.

UAE deliveries are made daily between 10 AM and 10 PM (UAE time).

UAE delivery charges: CPAP and BiPAP masks are always delivered free within the UAE. For other products, delivery is AED 32 for orders below AED 250 and free for orders of AED 250 or more. No minimum order value is required. The qualifying order value is calculated after discounts.

UAE local orders may be delivered by a White Aspects driver or by a third-party courier, depending on the destination and order requirements. Contact our 24/7 WhatsApp support to confirm a time-sensitive delivery.

GCC delivery: Saudi Arabia, Kuwait, Qatar, Bahrain and Oman

GCC delivery: 4–7 days after order confirmation.

CPAP mask delivery charges (GCC): AED 50 for one mask, AED 85 for two to five masks, AED 170 for six to ten masks, AED 255 for eleven to fifty-nine masks and AED 225 for sixty or more masks in the same order, to Saudi Arabia, Kuwait, Qatar, Bahrain or Oman. This standard mask rate applies to orders that contain CPAP and BiPAP masks only. Masks delivered within the UAE are free.

GCC delivery charges for machines, supplies and other products: a flat AED 225 per shipment. This rate applies to any order that contains a machine, replacement supplies or other non-mask products, whatever the quantity; masks in the same order are included in the AED 225 and are not charged the mask rate on top. The exact charge is shown at checkout. Free delivery applies only to UAE orders; there is no free delivery outside the UAE.

Home oxygen concentrators, the Longfian JAY-1000P portable oxygen concentrator and our home sleep test services are available in the UAE only. The Inogen Rove 6 portable oxygen concentrator can be delivered to GCC addresses.

Delivery outside the UAE and GCC

We ship selected products to other countries using established courier partners. The delivery charge is shown at checkout or confirmed by our team, and delivery time depends on the destination, customs clearance and carrier restrictions. The same-day or next-day UAE delivery timeframe does not apply to orders outside the UAE.

Order confirmation

Orders are confirmed after payment and any required prescription, compatibility or availability checks. We contact you if a check is needed before confirming the order. WhatsApp support is available 24 hours a day, seven days a week.

How to track your order

Use our Track Order page and enter your Shopify order number together with the same email address used at checkout.

• White Aspects driver delivery: an external courier tracking number may not be issued. Your order status is updated when our team receives a confirmed driver update.
• Third-party courier delivery: when DHL, Aramex or another courier is used, we share the real carrier tracking number or link after the courier collects the shipment.

Typical status messages are Preparing for delivery, Out for delivery and Delivered.

International customs and duties

Customs duties, import taxes and government charges for international orders are the customer’s responsibility unless the checkout or written quotation states otherwise. Customs processing can affect the estimated delivery time.

Delivery checks

Please check the outer packaging when the order arrives. If an item is damaged, missing or incorrect, notify us promptly with your order number and clear photos so we can investigate.

Undeliverable orders

If an order is returned because the delivery address was incorrect, delivery attempts were missed or required customs charges were not paid, additional delivery charges may apply before the order can be sent again.

Contact

Email sales@whiteaspects.com or contact our 24/7 WhatsApp support at +971 56 435 3565.