Returns & Exchanges

Return & Exchange Policy

Last updated: 28 August 2026

Return window

We accept returns of new and unopened items within 7 days of delivery.

Eligibility

• The item must be unused, unopened and in its original packaging, with all manuals and accessories.
• You must obtain a Return Merchandise Authorization (RMA) before sending an item back.
• Original shipping charges are non-refundable. Return shipping is the customer’s responsibility.

Returns sent without prior authorization cannot be accepted.

Hygiene and safety exclusions

Once opened or used, the following items cannot be returned for hygiene and safety reasons:

• CPAP masks, including nasal, nasal pillow, full face and hybrid masks.
• CPAP supplies, including hoses, filters, tubing and water chambers.
• Home sleep test kits and diagnostic devices.

How to request a return

1. Contact us within 7 days of delivery to request an RMA.
2. We will provide the RMA number, return address and secure-packaging instructions.
3. Send the item back within 5 business days of receiving the RMA.

Email sales@whiteaspects.com or WhatsApp +971 56 435 3565.

Damaged, defective or incorrect items

Contact us promptly if an item is damaged during delivery, defective or not the item ordered. We will review the issue and arrange a replacement or refund where appropriate.

Refunds

After the returned item is received and inspected, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 14 business days. Your bank or card provider may require up to 5 additional business days to post the credit.

If more than 15 business days have passed since approval, contact us using the details above.