Returns & Exchanges

Return & Exchange Policy

Last updated: 30 September 2026

Return window

We accept returns of new and unopened items within 14 days of delivery.

Eligibility

• The item must be unused, unopened and in its original packaging, with all manuals and accessories.
• You must obtain a Return Merchandise Authorization (RMA) before sending an item back.
• Original shipping charges are non-refundable. Return shipping is the customer’s responsibility.

Returns sent without prior authorization cannot be accepted.

Hygiene and safety exclusions

Once opened or used, the following items cannot be returned for hygiene and safety reasons:

• CPAP masks, including nasal, nasal pillow, full face and hybrid masks.
• CPAP supplies, including hoses, filters, tubing and water chambers.
• Used CPAP or BiPAP devices.
• Home sleep test kits and diagnostic devices sold as products.

How to request a return

1. Contact us within 14 days of delivery to request an RMA.
2. We will provide the RMA number, return address and secure-packaging instructions.
3. Send the item back within 5 business days of receiving the RMA.

Email sales@whiteaspects.com or contact our 24/7 WhatsApp support at +971 56 435 3565.

Damaged, defective or incorrect items

Contact us promptly if an item is damaged during delivery, defective or not the item ordered. We will review the issue and arrange a replacement or refund where appropriate.

2-year device warranty

Devices sold by White Aspects come with a 2-year device warranty. The Rove 6 battery carries a six-month warranty and the Rove 6 device carries a two-year warranty, both from the purchase date. For assistance, contact us with your order or invoice number, device serial number and a description of the issue. This device warranty statement does not extend a two-year warranty to masks, consumables or separately supplied accessories. Applicable warranty conditions and manufacturer care instructions apply. Warranty assistance is separate from the return window for unopened items.

Belun Ring bookings, cancellations and repeat studies

The Belun Ring home sleep test is a one-night service, not a purchase of the ring. The ring is collected after the study.

To cancel, reschedule or request another test, contact us on WhatsApp at +971 56 435 3565 with your booking or order number.

If the recording fails or is unusable, we repeat the study free of charge. Arrange the repeat through WhatsApp.

Refunds

After the returned item is received and inspected, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 7–10 days after approval. Bank or payment-provider posting times may vary.

If you have not received the refund 10 days after approval, contact us so we can check its status.